Return Policy
At FastCustomJerseys, every order is custom-made according to the artwork, sizes, names, numbers, colors, and other details approved by the customer. We carefully inspect each order before shipment and are committed to resolving verified production or shipping issues fairly.
1. Eligibility for Returns, Replacements, or Refunds
Because our products are personalized, returns, replacements, or refunds are only available when:
The product has a manufacturing defect.
The finished product does not match the approved artwork or confirmed order details.
We produce the wrong product, size, name, number, color, or quantity.
The product arrives damaged during shipping.
The package is confirmed lost by the shipping carrier.
If the issue is confirmed to have been caused by us, we will provide an appropriate replacement, refund, or another mutually agreed solution.
2. Non-Returnable Items
We cannot accept returns or issue refunds for:
Incorrect information submitted or approved by the customer.
Spelling, name, number, size, color, or design errors included in the approved artwork or order list.
Changes in personal preference after production has started.
Products that do not fit because the wrong size was selected.
Minor color differences caused by screen settings, lighting, fabric, or printing processes.
Products that have been worn, washed, altered, or damaged after delivery.
Delivery delays caused by circumstances outside our reasonable control, as explained below.
However, if the finished product does not match the approved artwork or confirmed specifications, we will review it as a production issue.
3. Size and Color Variations
Customers are responsible for reviewing the applicable size chart before confirming an order.
Minor measurement variations may occur during custom production. If an item is produced outside the stated size specifications or reasonable manufacturing tolerance, we will review it as a potential production defect.
Colors may appear slightly different between digital screens, artwork previews, fabrics, and finished products. Minor color variations are not considered defects unless a specific Pantone color or physical sample was confirmed before production.
4. How to Report an Issue
Please contact us within five business days of receiving your order at sales@fastcustomjerseys.com.
Please provide:
Your order number
A detailed description of the issue
Clear photos or videos showing the problem
The quantity of affected products
Photos of the packaging if the order arrived damaged
Our team will review the claim and respond with the next steps.
5. Returns and Shipping Costs
Please do not return any product without prior authorization. If a return is required, we will provide the correct return address and instructions by email.
If the issue is caused by a manufacturing defect or an error on our part, we will cover the approved replacement and related shipping costs.
If a return is approved for another reason, the customer may be responsible for the return and replacement shipping costs.
6. Resolution Options
After the issue has been reviewed and verified, we may offer:
A free replacement for the affected products
A partial refund
A full refund for the affected products
Another solution agreed upon by both parties
The appropriate resolution will depend on the nature of the issue and the number of affected products.
7. Refund Processing
Approved refunds will be returned to the original payment method.
If no return is required, refunds will normally be processed within three business days after the claim is approved. If a return is required, the refund will normally be processed within three business days after the returned products have been received, inspected, and approved.
Bank or payment-provider processing times may vary.
8. Damaged or Lost Shipments
If your order arrives damaged, please contact us immediately and provide clear photos of the products and packaging. We will review the issue, contact the shipping carrier when necessary, and provide an appropriate solution.
If tracking shows that a package has been delivered but it cannot be located, please contact us promptly so we can assist with a carrier investigation.
A package will only be considered lost after the shipping carrier has completed its investigation or otherwise confirmed the loss.
9. Shipping Delays and Events Beyond Our Control
We will make every reasonable effort to produce and ship orders according to the confirmed schedule. Unless expressly guaranteed in writing, all production and delivery dates are estimates.
Delivery may be affected by customs inspections, severe weather, natural disasters, flight delays, carrier disruptions, strikes, government restrictions, public emergencies, incorrect or incomplete delivery information, or other circumstances beyond our reasonable control.
If an order has been completed and handed over to the shipping carrier within the agreed timeframe but does not arrive by the estimated delivery date due to these circumstances or third-party carrier delays, we cannot accept a cancellation or refund request based solely on the delivery delay.
We will assist the customer in tracking the shipment and, when applicable, opening an investigation or claim with the carrier. This provision does not affect claims involving manufacturing defects, production errors, confirmed package loss, or shipping damage.
10. Order Changes and Cancellations
Please carefully review all artwork, sizes, names, numbers, quantities, colors, and shipping information before approving your order.
Changes or cancellations may be possible before production begins. Once artwork preparation, material purchasing, printing, embroidery, cutting, sewing, or other production work has started, the order may no longer be canceled.
If cancellation is still possible after work has begun, any artwork, setup, material, production, transaction, or other costs already incurred may be deducted from the refund.
Contact Us
If you have any questions or concerns about your order or this policy, please contact us:
Email: sales@fastcustomjerseys.com
Phone: +1 (480) 382-7545
Address: 1942 Broadway St., Suite 314C, Boulder, CO 80302, USA
